Salon Business, Client Retention & Professional Development
Continuing education on pricing and service costing, booking and retention systems, employment classification, insurance and risk, salon operations and career-long professional development.
Course Description
Salon Business, Client Retention & Professional Development is a continuing education course for licensed Illinois beauty professionals. The course covers service costing and pricing, booking systems and cancellation policy, client retention and rebooking, employee versus booth-rental arrangements, records, insurance and risk management, workplace conduct, and building a sustainable career through structured continuing education and skill development.
Learning Objectives
- Calculate service cost and set pricing that reflects time, product and overhead.
- Apply booking, deposit and cancellation practices that protect income and clients.
- Use retention and rebooking practices grounded in service quality and records.
- Distinguish employment models and their record and tax responsibilities.
- Identify insurance and risk-management needs for beauty professionals.
- Apply professional workplace conduct and conflict resolution.
- Plan continuing education and skill development across a career.
Course Outline
Module 1. Module 1 — Pricing, Costing & Booking
Module 2. Module 2 — Business Models, Records & Risk
Module 3. Module 3 — Retention, Conduct & Career Development
- Module 1 — Pricing, Costing & Booking (60 minutes)
- Module 2 — Business Models, Records & Risk (60 minutes)
- Module 3 — Retention, Conduct & Career Development (60 minutes)
Completion Requirements
- Complete all 15 required lessons in sequence, submit all required knowledge checks, pass the 20-question final examination with a score of 80% or higher, and submit the program and instructor evaluation.
Examination: 20 multiple-choice questions · 80% to pass · up to 3 attempts. Students who do not reach 80% should review the course materials before retaking the examination.